Nepean Blue Mountains Local Health District (NBMLHD) reported a high level of patient satisfaction in 
2024, with nine in 10 adult patients rating their care as either ‘very good’ or ‘good’.

The results were revealed in the latest Bureau of Health Information’s Adult Admitted Patient Survey 2024, 
which asked patients admitted to hospital about their experiences across a range of important aspects of 
care.

NBMLHD Chief Executive Brad Astill said the survey results are a welcome reflection of the District’s focus 
on creating positive experiences and meaningful outcomes for patients and caregivers.

“These achievements are the result of a tremendous team effort, and I want to acknowledge the dedication 
of every staff member who consistently step up to deliver exceptional care for our community,” Mr Astill 
said.

“I’m incredibly proud of their commitment and these outcomes are a true reflection of that.”

The District’s dedicated health professionals received high ratings from their patients.

Almost all surveyed patients (96 per cent) rated the nurses who treated them as ‘very good’ or ‘good’, and 
a similarly high proportion (92 per cent) rated the doctors who treated them as ‘very good’ or ‘good’.

“It’s encouraging to see such strong results across the District. The feedback from our patients and their 
caregivers is welcomed by staff and inspires them to continue to deliver compassionate care,” Mr Astill 
said.

“While we’re pleased with the survey results, there’s always room to grow. This survey will be instrumental 
in guiding us toward even better service delivery and improving the overall experience for our patients.”

Member for Penrith, Karen McKeown OAM said:

“The Nepean Blue Mountains Local Health District should be proud of these impressive results. Nine in 
ten patients rating their care as ‘very good’ or ‘good’ is a clear reflection of the exceptional commitment 
and professionalism of our local health workforce.

“Our nurses, doctors, and hospital staff go above and beyond every day, and this survey is a testament to 
their skill, compassion, and dedication to the people of our community.

“Our Government is aware that listening to patients and their caregivers is vital to continually improving 
our health services. These results show the positive impact that listening, learning, and responding to 
feedback can have.”