An ambitious reform and key election commitment to tackle the state's housing crisis has been 
delivered with the official launch of Homes NSW, putting people back at the heart of housing and 
roofs over their heads.

This marks a once in a generation reform to largest public housing agency in the southern 
hemisphere and an important first step to rebuild a broken public housing system.

The former Liberal National Government split up maintenance, tenant management and 
homelessness services – a fractured system with mass privatisation, budget cuts, outsourcing 
making it incredibly confusing and difficult for people to navigate.

Homes NSW will bring together the housing and homelessness services of the NSW Department of 
Communities and Justice (DCJ) with NSW Land and Housing Corporation (LAHC), the NSW Aboriginal 
Housing Office (AHO) and key worker housing all under one roof – making the system more efficient 
and accessible.

Homes NSW has also been tasked with turbocharging the construction, maintenance, and repair of 
social and affordable homes across Penrith. 

This transformation will help those who need it most, at a time when the need for social and 
affordable housing has never been greater.

Homes NSW will:
● Turbocharge and streamline the building and maintenance of all publicly owned and operated 
social homes across Penrith● Simplify and fix tenancy services, including maintenance, support, allocation of properties and 
transfers to improve outcomes for tenants and the tenant experience. 
● Focus on providing important homelessness services, with the goal of creating a state where 
experiences of homelessness are rare, brief, and not repeated.
● Drive collaboration between the NSW Government, the Federal Government, sector experts and 
peak bodies, local councils, and Community Housing Providers to work closer together than ever 
before to address the state’s housing and homelessness crisis. This work will include:

o Ensuring NSW is in the best position to make use of the $10 billion Housing Australia 
Future Fund that provides funding to create thousands of new social and affordable 
homes across the state.

o Bringing housing maintenance call centre back into public hands - a once-in-a generation opportunity to overhaul the way maintenance is administered across the state's social housing properties and slash unnecessary bureaucracy.

o Addressing the rising number of rough sleepers in Penrith by better incorporating 
homelessness services and a clear commitment to the principles of housing first – you 
can’t solve homelessness if you don’t have homes for people to live in.

Since March 2023, the NSW Government has shown that is willing to work across all levels of both 
the public and private sectors, as well as the ability to think outside the box in addressing the state’s 
housing crisis, which includes: 
● Immediate use of the Federal Government’s Social Housing Accelerator Fund, which has already 
seen hundreds of vacant homes refurbished and brought back online.
● A state-wide audit of public and crown land to find surplus land that can be used to deliver 
much-needed homes for those in need.
● Significant planning reforms to cut through red tape at both local and state levels to slash 
delays and get the construction industry moving and building homes for people in need.

Minister for Housing and Homelessness Rose Jackson said:
“You can’t tackle the housing crisis if you don’t have a strong social and affordable housing system -
we need safe, good quality, accessible homes for people who need them most. Homes NSW is a 
crucial part of this work.

“Adequate housing is a basic human right and Homes NSW will be the driver of much needed and 
long overdue reform to the social and affordable housing sector.

“For too long, social housing in this state has been neglected – simple issues such as a leaking tap 
or even the ability to register on the waitlist have been unnecessarily complicated. 

‘’That’s why this overhaul is needed. We’re breaking the chains of bureaucracy and empowering our 
tenants, as well as those who are in need of emergency housing, or on the social housing waitlist.

“The creation of a single agency to manage social and affordable housing and homelessness 
services is a commonsense approach and is positioned to provide support to the people who need it 
most.”

Member for Penrith Ms Karen McKeown OAM said:
 
"Every day I hear from residents of Penrith about how the current systems are confusing, complex
and ineffective.”

“Bringing together these agencies, under the one roof, is commonsense and will make a big 
difference for the residents.”

"Our residents in Penrith deserve safe and respectable properties that are secure and maintained to 
a good standard to call their home.”